Privacy Policy

PRIVACY POLICY

Effective Date: January 26, 2026

Last Updated: December 13, 2023, November 14, 2023, October 20, 2023, July 19, 2023, March 28, 2023

Canine Concierge Corporation (“we,” “us,” or “our”) is committed to protecting the privacy of our donors, volunteers, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit https://canineconciergecorp.org/ (the “Site”).

1. INFORMATION WE COLLECT

We may collect several types of information, including:

Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and payment/billing information (collected through secure third-party processors when you donate or purchase items).
Volunteer & Handler Data: Professional certifications, dog vaccination records, background check information, and experience levels provided during the application process.
Usage Data: IP addresses, browser type, device information, and pages visited, collected automatically via cookies and analytics tools to improve site performance.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process donations and provide tax-deductible receipts.
Manage volunteer applications and coordinate therapy dog placements.
Send newsletters, updates, or marketing communications (only if you have opted in).
Maintain the security and integrity of our website.
Comply with legal and regulatory requirements for 501(c)(3) organizations.

3. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties. We only share information in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors like PayPal/Stripe, or email marketing platforms).
Legal Necessity: If required by law, such as to comply with a subpoena or protect the safety of our users and the public.
Facility Partners: Limited volunteer/handler information (e.g., name and dog certification status) may be shared with hospitals or nursing homes where therapy services are provided.

4. DATA SECURITY

We implement industry-standard security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. YOUR RIGHTS & CHOICES

Opt-Out: You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
Access & Correction: You may request to review or update the personal information we have on file for you by contacting us at the email address below.
California Privacy Rights: If you are a resident of California, you have the right to request information regarding the categories of personal data we collect and the right to request deletion of your data under the CCPA.

6. COOKIES AND TRACKING

We use “cookies” to enhance your experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some features of our Site may not function properly.

7. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover a child under 13 has provided us with PII, we will delete it immediately.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top.

9. CONTACT US

If you have questions about this Privacy Policy or our treatment of your data, please contact:

Canine Concierge Corporation Attn: Privacy Officer

10304 Eaton Pl Ste 100

Fairfax, VA 22030

Email: k9@canineconciergecorp.org

We will not send donor mailings on behalf of other organizations.

10. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Donation records may be retained for compliance with IRS regulations. Volunteer records may be retained for program continuity and safety verification.

11. INTERNATIONAL USERS & GDPR
If you are accessing our Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to such transfer.

Where applicable, users in the European Economic Area (EEA) have the right to request access, correction, restriction, or deletion of their personal data in accordance with GDPR regulations.

12. DO NOT TRACK SIGNALS
Our Site does not currently respond to “Do Not Track” (DNT) browser signals. However, you may manage cookie preferences through your browser settings.

13. THIRD-PARTY DONATION PLATFORMS
Donations made through PayPal, Facebook, or PayPal Giving Fund are processed by those platforms and are subject to their respective privacy policies and terms. We encourage donors to review those policies before submitting personal or financial information.